Return & Refund Policy

Last Updated: September 13, 2026

At Lumevia LTD, we want you to have a smooth and satisfactory shopping experience. If you receive an incorrect, damaged, or defective product, please contact our customer support team so we can assist you.

Eligibility for Returns

You may request a return or replacement if:

• The product arrives damaged or defective.
• You receive a product different from what you ordered.
• The product is missing essential parts or accessories.
• The product has a significant issue that was present upon delivery.

To request a return, please contact us within 7 days of receiving your order.

Return Conditions

To be eligible for a return:

• The product should be unused and in its original condition where applicable.
• The product should be returned with its original packaging and accessories where applicable.
• You may be required to provide photographs or videos showing the issue.
• Certain products may not be eligible for return due to hygiene, health, or safety considerations.

Non-Returnable Products

For hygiene and safety reasons, certain personal-care, beauty, grooming, health-related, and intimate-use products may not be eligible for return once opened or used.

Products that have been damaged through misuse, improper installation, modification, or normal wear and tear may also not qualify for a refund or replacement.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible at:

Lumevia LTD
Please reach us through our contact form.

Please include your order number and clear photographs or videos of the product and packaging.

Refunds

After reviewing your request, we will determine whether the order qualifies for a refund, replacement, or another appropriate resolution.

If a refund is approved, the applicable amount will be refunded to the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Return Shipping

If the return is approved because the product was damaged, defective, or incorrectly supplied, Lumevia LTD may provide instructions regarding the return shipping process.

If a return is requested for reasons unrelated to a product defect or our error, return shipping costs may be the customer's responsibility.

Cancellation

Order cancellation requests should be submitted as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For return or refund assistance, contact:

Lumevia LTD
Please reach us through our contact form.

We reserve the right to review each return and refund request individually and determine the appropriate resolution in accordance with applicable laws and regulations.